Acceptable Usage Policy
- This Policy forms part of the Agreement between the Client and BlueDart Consulting Services (Pty) Ltd referred to in this policy as “BDCS” and is binding on Clients using BDCS’ services. The Acceptable Use Policy as referred to as “AUP” in the policy sets out in detail what forms of conduct BDCS regards as unacceptable on the part of its Clients and the steps which BDCS may take in response to unacceptable use of its services. Please take the time to acquaint yourself fully with the provisions of this Policy.
- By contracting with BDCS for services, the Client agrees, without limitation or qualification, to be bound by this Policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules, or policies which are displayed to the Client in connection with the Services.
- The purpose of this AUP is to:
- The purpose of this AUP is to:
- Ensure compliance with the relevant laws of the Republic;
- specify to Clients and users of BDCS’s service what activities and online behavior are considered an unacceptable use of the service;
- protect the integrity of BDCS’s affiliated network; and
- specify the consequences that may flow from undertaking such prohibited activities.
- This document contains a number of legal obligations that the Client will be presumed to be familiar with. As such, BDCS encourages the Client to read this document thoroughly and direct any queries to firstname.lastname@example.org.
- BDCS respects the rights of BDCS’ Clients and users of BDCS’s services to freedom of speech and expression, access to information, privacy, human dignity, religion, belief and opinion.
- BDCS services may only be used for lawful purposes and activities. BDCS prohibits any use of its Services including the transmission, storage and distribution of any material or content using BDCS’ network that violates any law or regulation of the Republic. This includes, but is not limited to:
- Any violation of local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs) and hate speech, or speech designed to incite violence or hatred, or threats to cause bodily harm.
- Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material.
- Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks, and trade secrets.
- Any violation of another’s right to privacy, including any effort to collect personal data of third parties without their consent.
- Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another client without their consent; or any attempt to enter into a transaction with BDCS on behalf of another client without their consent.
- Any violation of the exchange control laws of the Republic.
- Any activity that results in the sale, transmission, or distribution of pirated or illegal software.
Threats to Network Security
- Any activity which threatens the functioning, security, and/or integrity of BDCS’s affiliated network is unacceptable. This includes:
- Any efforts to attempt to gain unlawful and unauthorized access to the network or circumvent any of the security measures
established by BDCS for this goal.
- Any effort to use BDCS’s affiliated equipment to circumvent the user authentication or security of any host, network, or account (“cracking” or “hacking”).
- Forging of any TCP/IP packet headers (spoofing) or any part of the headers of an email or a newsgroup posting.
- Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person.
- Any activity which threatens to disrupt the service offered by BDCS through “denial of service attacks”; flooding of a network, or overloading a service or any unauthorized probes (“scanning” or “nuking”) of others’ networks.
- Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus, trojan horse, worm, malware, botnet or other harmful, destructive or disruptive component.
- Any unauthorized monitoring of data or traffic on the network without BDCS’s explicit, written consent.
- Running services and applications with known vulnerabilities and weaknesses, e.g. insufficient anti-automation attacks, any traffic amplification attacks, including recursive DNS attacks, SMTP relay attacks.
- Failing to respond adequately to a denial of service attack (DOS / DDOS).
- Network capacity and performance is subject to contention for services from users. This means that a significant rise in demand can affect the availability of bandwidth to users. BDCS manages through its affiliates contention through the implementation of Quality of Service, Shaping, and Throttling (on applicable products). Contention is a function of demand from users and is not strictly within BDCS’s direct control, however, BDCS will use the provisions of the AUP and Terms and Conditions to manage contention and minimize the impact to performance to offer the best possible experience at all times.
Spam and Unsolicited Bulk Mail
- BDCS regards all unsolicited bulk email (whether commercial in nature or not) as spam, with the following exceptions:
- Mail sent by one party to another where there is already a prior relationship between the two parties and the subject matter of the message(s) concerns that relationship;
- Mail sent by one party to another with the explicit consent of the receiving party.
- Clients should only receive bulk mail that they have requested and/or consented to receive and/or which they would expect to receive as a result of an existing relationship.
- BDCS will take swift and firm action against any user engaging in any of the following unacceptable practices.
- Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receive such mail.
- Using any part of BDCS’s affiliated infrastructure for the purpose of unsolicited bulk mail, whether sending, receiving, bouncing, or facilitating such mail.
- Operating or maintaining mailing lists without the express permission of all recipients listed. In particular, BDCS does not permit the sending of “opt-out” mail, where the recipient must opt-out of receiving mail which they did not request. For all lists, the sender must maintain meaningful records of when and how each recipient requested mail. BDCS will also monitor Clients deemed to be operating “cleaning lists”, which is using illegally obtained email addresses but removing addresses as complaints arise. Should BDCS, at its discretion, believe that this is the case, it will be treated as SPAM.
- Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list, or failing to provide the recipient with a facility to opt-out.
- Using BDCS’ service to collect responses from unsolicited email sent from accounts on other Internet hosts or e-mail services that violate this AUP or the AUP of any other Internet service provider. Advertising any facility on BDCS’s infrastructure in unsolicited bulk mail (e.g. a website advertised in spam).
- Including BDCS’ name in the header or by listing an IP address that belongs to BDCS in any unsolicited email whether sent through BDCS’s affiliated network or not.
- Failure to secure a Client’s mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilized to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection, such delivery must be disallowed.
Users Outside of South Africa
- Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently a resident and which applies to the user. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, BDCS will assist foreign law enforcement agencies (LEAs) in the investigation and prosecution of a crime committed using BDCS’ resources, including the provisioning of all personally identifiable data.
- BDCS offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms through it’s affiliated partners. However, this is subject to reasonable and responsible usage, as determined at BDCS’s discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. BDCS reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice as such and will be informed of any cost implications.
- Disk Space on Shared Hosting may only be used for Website Content, Emails, and related System Files. General data storage, archiving or file-sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorized storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means.
- For Shared Hosting and Managed Dedicated Solutions, BDCS will implement through its affiliates security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. These upgrades include, but are not limited to, PHP, MySQL and CPanel release versions. BDCS is under no obligation to effect such upgrades or to rectify any impact such changes could potentially have to Hosting Clients.
- BDCS will not be liable or responsible for the backing up, restoration, or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.
- BDCS prohibits Clients from doing the following on hosting platforms administered by BDCS:
- Running applications that are not production-ready. Any applications on the hosting platform must be optimized with respect to memory usage and must have appropriate data indexing.
- Running applications with inadequate security controls.
- Generating significant side-channel traffic from an application, whether by design or otherwise. Databases should be stored locally, and remote content should be cached.
- Failure to maintain proper “housekeeping” on a shared server including storing or generating useless content, including comment spam, unused cache files, log file, and database entries.
- Storing malicious content, such as malware or links to malware.
- Monopolizing server resources, including CPU time, memory, network and disk bandwidth.
- Maintaining long-running processes and long-running database queries.
- Storing or running back-door shells, mass mailing scripts, proxy servers, web spiders, phishing content, or peer-to-peer software.
- Sending bulk mail of any form, particularly mail that cannot be efficiently delivered due to volume or incorrect addresses.
- Using poor passwords.
- Sharing security credentials with untrusted parties.
- Running Torrents for download or Seed Servers.
- Running TOR (or other Online Anonymity Services).
- Otherwise circumventing the Acceptable Use Policy or intended use of the product.
- BDCS strictly prohibits any cryptocurrency associated activities or mechanisms to be run on any part of our hosting network or servers within our hosting environment.
Protection of Minors
- BDCS prohibits Clients from using BDCS’ service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography and cyberbullying.
- BDCS prohibits Clients from using BDCS’ service to host sexually explicit or pornographic material of any nature.
Privacy and Confidentiality
- BDCS respects the privacy and confidentiality of BDCS’s Clients and users of BDCS’s service.
- Clients are responsible for any misuse of BDCS’s services that occurs through the Client’s account.
- It is the Client’s responsibility to ensure that unauthorized persons do not gain access to or misuse BDCS’s service.
- BDCS urges Clients not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the Client and BDCS cannot be held liable for the Client being placed on any bulk mailing lists as a result.
- Where the Client has authorized a minor to use any of the BDCS’s services or access its websites, the Client accepts that as the parent/legal guardian of that minor, the Client is fully responsible for: the online conduct of such minor, controlling the minor’s access to and use of any services or websites, and the consequences of any misuse by the minor.
- Complaints relating to the violation of this AUP should be submitted in writing to email@example.com.
- Complaints must be substantiated, and unambiguously state the nature of the problem and its connection to BDCS’s affiliated network and services.
Action Following Breach of the AUP
- Upon receipt of a complaint, or having become aware of an incident, BDCS may, in its sole and reasonably-exercised discretion take any of the following steps:
- In the case of Clients, warn the Client, suspend the Client account and/or revoke or cancel the Client’s Service access privileges completely;
- In the case of an abuse emanating from a third party, inform the third party’s network administrator of the incident and request the network administrator or network owner to address the incident in terms of this AUP and/or the ISPA Code of Conduct (if applicable);
- In severe cases suspend access of the third party’s entire network until abuse can be prevented by appropriate means;
- In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident;
- Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;
- Institute civil or criminal proceedings;
- Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users’ details to law enforcement agencies; and/or suspend or terminate the Service as provided for in the Agreement.
- This policy applies to and will be enforced for intended and unintended (e.g., viruses, worms, malicious code, or otherwise unknown causes) prohibited usage.
Reservation and Non Waiver of Rights
- BDCS reserves the right to amend or alter this policy at any time, and without notice to the Client.
- BDCS reserves the right to take action against any individuals, companies or organizations that violate the AUP, or engage in any illegal or unlawful activity while accessing BDCS’ services, to the fullest extent of the law.
- BDCS reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over BDCS’s affiliated network.
- BDCS does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should BDCS fail, neglect or elect not to enforce a breach of the AUP at any time.